National Express: Get timetable and service info

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National Express
To make life easier for UK travellers, the National Bus Company called for the merging of all individual state-run bus companies in 1972. While the resulting bus conglomerate was initially called “National”, it received its final name – “National Express” – only two years later. Today National Express successfully operates intercity bus services within the UK. Travellers can, for instance, take the coach from London to the coastal town of Brighton or to the university city of Cambridge.

Overall, the National Express bus network covers 697 destinations on a total of 76615 bus connections.



122 customer reviews for National Express

Rating in the United Kingdom
2.7
 98
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 24
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Latest customer review in the UK


, 11/10/2019               
National Express have been fairly reliable, one journey was delayed by 3 ... National Express have been fairly reliable, one journey was delayed by 30 mins but all others have been on time. The toilet was smelly on one journey but they refunded my fare.


National Express Discounts, Deals and Promo Codes

National Express Discounts, Deals and Promo Codes

Taking the coach is an affordable way of travelling anyway, but you can get even more bang for your buck thanks to National Express offers. If you travel in a group, then you can benefit from reduced fares. If you are a senior citizen, a young adult or if you travel with your family then you should think about purchasing a National Express Coachcard, which will get you discounts on any trip for the next 12 months.


Overview over National Express Discounts

OfferDiscountConditions
Group Deals25% off Standard FaresBook a trip for a group of four or more at least three days in advance.
Group Deals for Airport Transfer£20 per one-way ticketBook a trip to any of London’s four major airports for a minimum of three travellers
Senior CoachcardSave 1/3 on Standard Fares (valid for 12 months)Valid for travellers 60+: Pay £12.50 for your Senior Coachcard
Disabled CoachcardSave 1/3 on Standard Fares (valid for 12 months)Valid for travellers with a disability: Pay £12.50 for your Disabled Coachcard
Young Persons CoachcardSave 1/3 on Standard Fares and get 10% off on trips to festivals and other events (valid for 12 months)Valid for travellers between the age of 16 and 26 or full-time students: Pay £12.50 for a one-year Coachcard of £25 for a three-year Coachcard

National Express Coachcards

Coachcards are not only a smart option if you are planning to travel a lot. Basically, if the ticket price for a journey is over £30, you instantly make up for the cost of your Coachcard (i. e. £12.50). What’s also good is that some of the Coachcards come with additional offers. If you buy a Young Persons Coachcard, for instance, you do not only get 1/3 off every Standard Fare but you will also get a 10 per cent discount on trips to festivals and other events. Owners of a Senior Coachcard benefit from a Money-back guarantee: if they can’t manage to save the cost of the Coachcard within a year, they get a full refund. They can also claim a free return journey if their bus is delayed by an hour or more.

Coachcards are valid on any National Express Standard Fare. Excluded are Fun Fares and trips operated by third party providers.

In order to claim your discount, you only need to tick the Coachcard box while buying your ticket and insert the number of your individual Coachcard. Don’t forget to take it with you on the journey as you will have to show it to the driver.

Fun Fares

Looking for a Fun Fare is another way of saving money when travelling with National Express. Fun Fares are the cheapest tickets and they are available exclusively online. You can easily find them with the CheckMyBus search engine: simply type in your travel details and look out for the cheapest price.

Remember, though, that a Fun Fare ticket is not refundable, however you can amend your booking should you decide to take an earlier or later bus. Fun Fares cannot be combined with other forms of discounts.

Promo Codes and Special Deals: National Express frequently gives out promotional codes or offers reduced fares on select days or routes. To keep up to date you should check out all current National Express Deals.


National Express Skimmer Pass

In spring 2017, National Express launched their Skimmer Pass: customers, who are planning on travelling fairly frequently in the upcoming weeks, can purchase this pass to buy unlimited travel across England, Scotland and Wales for a limited amount of time. The Skimmer Pass is available in three versions: 7 days, 14 days and 28 days. It costs £69, £119 or £199 respectively. If you’re interested you can buy your unlimited travel pass online on the coach company’s website. This is also where you can select the dates, for which you want your pass to be valid. Once you’ve received it including the individualised serial number, you can easily book bus trips online – you will be charged nothing when you enter your Skimmer Pass number.


National Express Coach Times

National Express Timetable

Connections throughout England, Scotland and Wales are operated by National Express. You can book intercity trips, such as from London to Glasgow or from Manchester to Cardiff, as well as shorter trips from town to town. The company also offers connections that require a changeover, which basically enables passengers to travel from any location in the UK to their desired destination.

National Express also operates connections to all of the UK’s major airports including Gatwick, Heathrow, Stansted and Manchester Airport. The connections are operated as 24 hour services and most of them are even available on Christmas Eve, when National Express adds more seats in order to offer travellers an alternative in times of the annual Christmas rail shutdown.

Popular National Express Bus Routes









Information on National Express on-board features and services

free:
  • WiFi on Board
  • Toilets
  • Air-conditioning
  • Extra legroom
  • Compartments for hand-luggage
  • Luggage transportation
  • Bulky luggage transportation
  • Discount for frequent passengers / members
extra charges:
  • Bike storage
National Express VUER

National Express makes use of modern vehicles, which offer travellers extra leg-room, electric sockets and air-conditioning. The latter is actually checked by the National Express control centre, which receives a GPS signal for the coach tracker as well as information on the on-board temperature ever 30 seconds. This way, customers still waiting for their bus can check its current location while travellers already on the bus benefit from pleasant temperatures.

On top of that, the company uses state-of-the-art vehicles in select regions, such as the Black Country. These Platinum buses are equipped with USB chargers and 4G WiFi. Thanks to the Euro 6 engine, they also reduce carbon emissions by one third, making a coach trip even more sustainable.

One of the latest National Express coups, that vastly enhances on-board comfort, was the launch of its free-of-charge infotainment system VUER (View – Unwind – Enjoy – Relax). Travellers can download the VUER app, which allows them to stream films and TV shows on their own phone or tablet. Select magazines are available as well and so are Sky Sport News and Soccer AM. This way, travellers can always be up to date on the latest Premier League scores.

By the way, should your bus be a bit late you can easily avoid the hassle of phoning the hotline: thanks to the National Express Coach Tracker, you can follow your bus in real-time and check for its current position.

Awards and Distinctions

Over the years, National Express has won many awards in areas such as safety, customer service, and creativity. In 2018, the company was named the Operator of the Year by the UK Coach Awards, and brought home ten awards in total, including excellence in technology, innovation in employee engagement and top large fleet operator. The coach company has also won a gold award for excellence in safety for a fourth consecutive year.


National Express History

National Express History

The first motorbuses appeared on streets throughout the UK by 1918, however it wasn’t until 1968 that the National Bus Company was created. This brought independent coach operators together under one name, and just six years later the National Express name was used for the first time. By the 1980s, National Express faced some stiff competition around the country, particularly for routes to and from London, however thanks to the introduction of new services and lowered ticket prices, the company was able to come out on top, winning the “coach wars.” By the 1990s, the company continued to grow, expanding services to airports, and also building coach stations in Liverpool, Leeds and Southampton. Today, National Express is the UK’s market leader, with routes all over the country.

National Express Contact Info

Should you need to contact National Express, then there’s several options. You can use their social media channels (Twitter and Facebook) to get in touch. What you can also do is to use the contact or feedback form that is provided on the coach company’s website. Should it be something urgent, then we recommend phoning them up. You can reach them under +44 (0)871 781 8181.



1/10

Customer reviews for National Express in the UK

, 11/10/2019               
National Express have been fairly reliable, one journey was delayed by 30 mins but all others have been on time. The toilet was smelly on one journey but they refunded my fare.


, 02/10/2019   
USELESS. Booked Pembroke Dock to Heathrow the service advertised as 'the fastest ', however bus was cancelled at the last minute[due to Irish ferry cancellation]. So any passengers between Pembroke D ... USELESS. Booked Pembroke Dock to Heathrow the service advertised as 'the fastest ', however bus was cancelled at the last minute[due to Irish ferry cancellation]. So any passengers between Pembroke Dock and Swansea have to make other arrangements. I was not actually told that my trip was affected, I had to call them and the guy didn't know either! .No help was offered by them re; my getting 50 miles to Swansea to connect at 03.15 in the morning!!!


, 23/09/2019   
the on line booking is awful, you cannot call them either ,they never answer the phone, terrible service !!!


, 16/09/2019   
beyond awful. not worth the effort. I'd give 0 stars if there was an option.


, 09/09/2019       
Very frustrating and unsatisfactory results


, 05/09/2019               
Good morning, I intend to take a Bus from Manchester Airport UK to Stoke-on-Trent UK at 23:30 because my easyjet Flight will arrive at 22:30 on the 20th September 2019. Can you book please 2 Seats ( ... Good morning, I intend to take a Bus from Manchester Airport UK to Stoke-on-Trent UK at 23:30 because my easyjet Flight will arrive at 22:30 on the 20th September 2019. Can you book please 2 Seats (2 tickets) for this journey. Our return journey will be on the 2nd Oct. 2019. My easyjet Flight Departure is scheduled at 12:30. We should take the Bus from Stoke-on-Trent, arriving at the Manchester Airport at 10:30. Please contact me by my email: awnazar@hotmail.com for payments. I can than transfer money through PayPal or any other channei as you wish. Best regards from Germany A. W. Nazar
CheckMyBus-Team, 05/09/2019
Dear A. W. Nazar,

Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in ...
Dear A. W. Nazar,

Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in our system, you are then redirected to the bus company’s webpage to make the booking and payment. You can find all available bus connections to and from the airport by entering your information in our search engine. Once you’re redirected to the bus company’s webpage, you can then make your payment online. If you have any further questions, then please feel free to get in touch with us again.

Best regards,
Your CheckMyBus Support


, 27/08/2019           
i would like to know what changes i have to make when travelling from blackpool to chichester
CheckMyBus-Team, 28/08/2019
Hi Brian,

The connection between Blackpool and Chichester generally stops at London Victoria station, and then from London Victoria, the next stop is at London Gatwick Airport. From London ...
Hi Brian,

The connection between Blackpool and Chichester generally stops at London Victoria station, and then from London Victoria, the next stop is at London Gatwick Airport. From London Gatwick, the coach then continues to Chichester. Please note however that the final changeover instructions should be printed on your ticket or included with your confirmation e-mail. If you have any further questions, please feel free to get in touch with us again.

Best Regards,
Your CheckMyBus Support


, 07/08/2019   
This has to be the worst booking site on the internet !,one fill's in all the detail's then you are given a price for a service which you are then told is not available,does not give people confidence ... This has to be the worst booking site on the internet !,one fill's in all the detail's then you are given a price for a service which you are then told is not available,does not give people confidence to travel with you !.
CheckMyBus-Team, 08/08/2019
Dear Philip,

Thank you for your message. We’re sorry to see you’ve had such a negative experience with our platform. For which route did you search? We are always working to provide accura ...
Dear Philip,

Thank you for your message. We’re sorry to see you’ve had such a negative experience with our platform. For which route did you search? We are always working to provide accurate and up-to-date travel information and hope to investigate any potential issues with more information about what went wrong.

Best regards,
Your CheckMyBus Support


, 27/07/2019   
Your booking web site is appalling. It transfers you to a page that cannot be found, so no way of booking. Absolutely maddening.
CheckMyBus-Team, 29/07/2019
Dear Lesley,

Thank you for your feedback. We’re sorry to hear that you’ve had a negative booking experience. Kindly let us know which route you tried to find and on what date so we can inv ...
Dear Lesley,

Thank you for your feedback. We’re sorry to hear that you’ve had a negative booking experience. Kindly let us know which route you tried to find and on what date so we can investigate if there are any issues on our side. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. If you experience further technical difficulties, please let us know so we can look into what might have gone wrong as soon as possible.

Best regards,
Your CheckMyBus Support


, 14/07/2019   
It's the worst service ever. Never on time. I HAD TO TAKE A UBER OTHERWISE I WOULD MISS MY PLAIN- £78. I would like this money back as it was your fault please.
CheckMyBus-Team, 15/07/2019
Dear Felipe,

Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell the tickets. When you click “view deal,” you are then redi ...
Dear Felipe,

Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell the tickets. When you click “view deal,” you are then redirected to the website of National Express. To discuss a possible refund, you must contact the company directly.

Best regards,
Your CheckMyBus Support

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1/10

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