Reviews and Ratings for National Express

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National Express
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132 customer reviews for National Express

(110 Ratings)
out of 5
5 Stars
55 %
4 Stars
15 %
3 Stars
18 %
2 Stars
5 %
1 Star
7 %
(22 Ratings)
out of 5
5 Stars
45 %
4 Stars
18 %
3 Stars
18 %
2 Stars
5 %
1 Star
14 %
Saban Sabanov, 03/12/2025

No comments

Saban Sabanov on 03/12/2025 travelled from Carlisle - Manchester and recommends National Express 👍

Caroline Delaney, 28/11/2025
The two breaks at the service stations were appreciated. My legs felt fine afterwards, thanks to being able to get out and walk. Appreciated using toilets off the bus, and keeping use of bus toilet to ... The two breaks at the service stations were appreciated. My legs felt fine afterwards, thanks to being able to get out and walk. Appreciated using toilets off the bus, and keeping use of bus toilet to a minimum. I liked that the bus was so quiet and there weren’t a lot of driver announcements, just what was useful.

Caroline Delaney on 27/11/2025 travelled from London - Glasgow and recommends National Express 👍

Debbie Mackenzie, 18/11/2025

Great price and a comfortable trip. Only thing was the toilet wasn't working. The driver should have informed us of that before heading off on a 2.5 hour trip!

Debbie Mackenzie on 16/11/2025 travelled from Swindon - London and recommends National Express 👍

Caro, 07/11/2025

..seats a tad narrow.. ..toilet dirty and stinking..no toilet paper..

Caro on 07/11/2025 travelled from Leeds - Portsmouth and recommends National Express 👍

Satya LRT, 02/11/2025

Punctual, clean, and good service — a smooth ride overall.

Satya LRT on 31/10/2025 travelled from London - Bristol and recommends National Express 👍

Jennifer Brickley, 02/11/2025

Bus on time, clean, comfortable.

Jennifer Brickley on 01/11/2025 travelled from Leeds - York and recommends National Express 👍

Fiona White, 02/11/2025
We had booked seats specifically near the front as we don't travel well in a coach. However, our seats were double booked and we had to sit separately near the back. We had been travelling for 22 hour ... We had booked seats specifically near the front as we don't travel well in a coach. However, our seats were double booked and we had to sit separately near the back. We had been travelling for 22 hours and the journey made us feel very sick. The toilet smelt disgusting when flushed and the smell lingered through the bus. I asked my daughter to collect us at Newton Abbot as we couldn't travel any longer on the coach. I went onto live chat and complained but was told I had to complain when I got home! I was eventually given a link so I could fill out a complaint form, the return e mail told me I would hear back in 15 days!!!

Fiona White on 31/10/2025 travelled from London - Paignton and does not recommends National Express 👎

Wendy Younger, 30/09/2025

Friendly drivers,comfortable seats,pleasant journey, buses on time,would definitely recommend this company and we will be booking again next year

Wendy Younger on 26/09/2025 travelled from Middlesbrough - Newcastle upon Tyne and recommends National Express 👍

Tony Silver, 29/09/2025

Trip was very good but we had trouble finding the correct stop at Heathrow Central Coach Station

Tony Silver on 28/09/2025 travelled from Heathrow, FL - High Wycombe and recommends National Express 👍

mohammad drammeh, 07/08/2025

very satisfied

mohammad drammeh on 07/08/2025 travelled from London - Wakefield and recommends National Express 👍

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If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact National Express directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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