National Express Reviews and Ratings

Find out about the experiences of other customers who have traveled with National Express or submit your own rating for National Express.

150 customer reviews for National Express

Domestic Ratings (126 Ratings)

4.1 out of 5

5 Stars

56 %

4 Stars

14 %

3 Stars

17 %

2 Stars

6 %

1 Star

7 %

International Ratings (24 Ratings)

3.5 out of 5

5 Stars

42 %

4 Stars

17 %

3 Stars

17 %

2 Stars

4 %

1 Star

21 %

Mariana Stan, 03/02/2026

Very happy with them service

Mariana Stan on 01/02/2026 travelled from Bristol - Plymouth and recommends National Express 👍

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Kim Merryweathers , 11/01/2026

Lovely easy trip home

Kim Merryweathers on 11/01/2026 travelled from London - Bodmin and recommends National Express 👍

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Rebekah , 11/01/2026

Excellent experience thanks

Rebekah on 11/01/2026 travelled from London - Sheffield and recommends National Express 👍

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Petet Mathieson , 11/01/2026

Petet Mathieson on 10/01/2026 travelled from Glasgow - Edinburgh and recommends National Express 👍

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Farhana Qaisari, 06/01/2026

Excellent service and extremely helpful staff

Farhana Qaisari on 05/01/2026 travelled from London - Birmingham and recommends National Express 👍

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Agnieszka , 03/01/2026

The bus arrived on time. Very few passengers at that time of night. The coach was clean, comfortable and warm. Both drivers were courteous and friendly. Nice and easy journey.

Agnieszka on 03/01/2026 travelled from Bristol - Cheltenham and recommends National Express 👍

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Maureen Kilkeary, 01/01/2026

Great trip

Maureen Kilkeary on 16/12/2025 travelled from London - Leeds and recommends National Express 👍

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serg, 31/12/2025

Absolutely terrible experience with National Express. I will never use this company again. I booked a ticket for the A2 service, expecting a simple transfer to the airport. Instead, the bus broke down ... Absolutely terrible experience with National Express. I will never use this company again. I booked a ticket for the A2 service, expecting a simple transfer to the airport. Instead, the bus broke down (at least according to what they later claimed), and I was left stranded with my autistic and disabled sister—right before Christmas—risking missing our flight. To make things even worse, the cancellation email from National Express only arrived after I was already standing at the stop. There was no helpful communication, no proper support, and no workable alternative offered in the moment. I couldn’t help but feel that the service was simply cancelled because there were not many passengers booked on it. That’s exactly how it looked: no bus, no meaningful assistance, and an extremely late “breakdown” announcement when we were already at the stop. Whether that was the case or not, the way the situation was handled leaves a very bad impression. In the end, I had to take an expensive taxi just to avoid missing my flight. National Express admits the service didn’t operate, yet still refuses to refund me for the journey they failed to deliver. Instead, they offered two 25% vouchers — which are completely useless, as I do not plan to visit the UK again anytime soon, and probably not for the rest of my life. This experience felt dishonest, unprofessional, and like they simply do not care about passengers once things go wrong. They took my money, failed to provide the service, and refused to return it. Avoid this company if you value reliability, accountability, or any basic level of customer care.

serg on 24/12/2025 travelled from London - Luton and does not recommends National Express 👎

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Sherpherd Ncube , 31/12/2025

Excellent service experience 👏

Sherpherd Ncube on 31/12/2025 travelled from Derby - Exeter and recommends National Express 👍

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Margaret Oakley , 30/12/2025

Great journey, peonot arrival at destination and peaceful journey

Margaret Oakley on 29/05/2025 travelled from London - Liverpool and recommends National Express 👍

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If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact National Express directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

Reviews and Ratings for National Express

150 customer reviews for National Express

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Reviews and Ratings for National Express

150 customer reviews for National Express

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