Reviews and Ratings for FlixBus

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1167 customer reviews for FlixBus

(76 Ratings)
out of 5
5 Stars
16 %
4 Stars
8 %
3 Stars
5 %
2 Stars
7 %
1 Star
64 %
(1091 Ratings)
out of 5
5 Stars
20 %
4 Stars
7 %
3 Stars
9 %
2 Stars
12 %
1 Star
52 %
Catherine O'Reilly, 06/05/2026
The bus station at Iraty outside Biarritz was not the most convenient as we had arrived at Biarritz airport and the earliest bus to San Sebastian was from this bus station only and not the airport. Th ... The bus station at Iraty outside Biarritz was not the most convenient as we had arrived at Biarritz airport and the earliest bus to San Sebastian was from this bus station only and not the airport. The bus was approximately 25 mins late arriving. Otherwise the journey was great, the bus was comfortable and clean and the drive was fast and safe

Catherine O'Reilly on 05/05/2026 travelled from Biarritz - San Sebastian and recommends FlixBus 👍

Abhilash Balakrishnan, 11/04/2026
I had one of the worst travel experiences with FlixBus. I paid extra to reserve seat 6D, but when I boarded the bus, the seat didn’t even exist. The numbering jumped from 5 to 10, and there was no pro ... I had one of the worst travel experiences with FlixBus. I paid extra to reserve seat 6D, but when I boarded the bus, the seat didn’t even exist. The numbering jumped from 5 to 10, and there was no proper seating layout matching the booking. When I asked the driver, he casually said that “all seats are booked” and told me to just sit anywhere and keep changing seats at every stop depending on availability and I had to switch seats 5 times in every stop when someone says they have booked the seat. For a 7-hour journey, this is completely unacceptable. What’s the point of paying for a reserved seat if the system is meaningless? This shows a serious lack of coordination between booking and actual operations. Passengers shouldn’t have to fight for seats or keep moving throughout the journey. This was stressful, uncomfortable, and poorly managed. I would not trust FlixBus again for long-distance travel unless they fix these basic issues. The worst part is when I asked for compensation they refused saying there was no delay. Very worst service in UK. Govt should ban this travel provider. Get out of UK you useless flixbus. I totally hate this experience and I will never ever travel with this bus in my lifetime.

Abhilash Balakrishnan on 08/04/2026 travelled from Manchester - London and does not recommends FlixBus 👎

Elizabeth Gironi, 30/03/2026
I arrived at a bus station that only had 2 bus shelters. It was a side road with no lights in shelter only nearby street lights. Was very dark and isolated. No sign to say I was at the right place. No ... I arrived at a bus station that only had 2 bus shelters. It was a side road with no lights in shelter only nearby street lights. Was very dark and isolated. No sign to say I was at the right place. Nobody around at 23:00 as bus was scheduled to arrive at 01.55. I was terrified waiting on my own in the dark.

Elizabeth Gironi on 24/03/2026 travelled from Northampton - Flitwick and does not recommends FlixBus 👎

Alex Williams, 13/03/2026

Other people’s reviews did make me nervous but on this occassion no problem with the schedule of the bus or finding the seat i booked. Driver was welcoming

Alex Williams on 13/03/2026 travelled from London - Bristol and recommends FlixBus 👍

Sally Ward, 13/02/2026
Really disappointing experience with FlixBus. Our Heathrow journey was cancelled with just a few hours’ notice, leaving us scrambling for emergency lifts. Refund given, but no acknowledgment of the st ... Really disappointing experience with FlixBus. Our Heathrow journey was cancelled with just a few hours’ notice, leaving us scrambling for emergency lifts. Refund given, but no acknowledgment of the stress or extra costs their cancellation caused. Customer service was just scripted replies and ignored details — no real help, no escalation, just repeating policy even when no alternatives existed. We chased it on principle, but ended up feeling unheard and exhausted. We won’t be travelling with them again.

Sally Ward on 29/11/2025 travelled from Cheltenham - London and does not recommends FlixBus 👎

Aderemi Bello, 13/02/2026

I have value in terms of good services for my money or the amount aid for the bus ticket.

Aderemi Bello on 12/02/2026 travelled from Glasgow - Manchester and recommends FlixBus 👍

Aniko Mazan, 31/01/2026
never ever pay extra money to reserve your seats. you can not sit there anyway. the driver said sit where i can. wtf? i have paid extra fee on top if my ticket to sit there. anyway anytime i travel wi ... never ever pay extra money to reserve your seats. you can not sit there anyway. the driver said sit where i can. wtf? i have paid extra fee on top if my ticket to sit there. anyway anytime i travel with them there's an issue... avoid using flix bus if you jave any other options. pay some extra 5-10 pound on national express. i have never had any issues with them.

Aniko Mazan on 31/01/2026 travelled from London - Leeds and does not recommends FlixBus 👎

Thomas Correia, 19/12/2025

Good service

Thomas Correia on 19/12/2025 travelled from Darlington - Swindon and recommends FlixBus 👍

Sheena Kelly, 17/12/2025

I was very glad the drivers encouraged peace and quiet on an overnight service

Sheena Kelly on 15/12/2025 travelled from London - Glasgow and recommends FlixBus 👍

Elaine Andrade , 29/11/2025
This cannot be considered a serious company; this is the third time this has happened to me. They don't keep to the schedule and are more than an hour late. I asked for a refund, and they didn't retur ... This cannot be considered a serious company; this is the third time this has happened to me. They don't keep to the schedule and are more than an hour late. I asked for a refund, and they didn't return the full amount. I do not recommend this company! They should be audited for the delays and for not returning customers' money. I missed several appointments, and they take no responsibility for anything! This company will go bankrupt soon.

Elaine Andrade on 29/11/2025 travelled from London Heathrow Airport - Bristol and does not recommends FlixBus 👎

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Please note: The purpose of the following reviews is to share your experience with FlixBus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.

If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact FlixBus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.

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