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1233
customer reviews for FlixBus
(86 Ratings)
out of 5
5 Stars
20 %
4 Stars
7 %
3 Stars
7 %
2 Stars
6 %
1 Star
60 %
(1147 Ratings)
out of 5
5 Stars
21 %
4 Stars
7 %
3 Stars
9 %
2 Stars
12 %
1 Star
51 %
Mark, 25/07/2026
Very good service overall.
Mark on 25/07/2026 travelled from
Bologna - Modenaand recommends FlixBus 👍
Ibrahim , 06/07/2026
FlixBus is one of the most unreliable transportation companies I have ever dealt with. More than six of my trips were cancelled, including one cancelled only 30 minutes before departure. This is not j ...
FlixBus is one of the most unreliable transportation companies I have ever dealt with. More than six of my trips were cancelled, including one cancelled only 30 minutes before departure. This is not just bad service — it is a complete lack of respect for customers’ time, money, and commitments.
Their last-minute cancellations caused me stress, wasted money, and ruined plans. A company that repeatedly cancels trips and leaves passengers without a proper solution should not be trusted.
I strongly advise people to avoid FlixBus if they need reliable transportation. Cheap tickets mean nothing when the company cannot even guarantee that the bus will actually show up.
Ibrahim on 06/07/2026 travelled from
Cardiff - Londonand does not recommends FlixBus 👎
Jonathan Roberts, 02/07/2026
The journey was fine and on time.
We paid to reserve seats, but they don’t actually put signs out to reserve seats, so had to awkwardly eject someone from our seat.
They moved elsewhere and then at an ...
The journey was fine and on time.
We paid to reserve seats, but they don’t actually put signs out to reserve seats, so had to awkwardly eject someone from our seat.
They moved elsewhere and then at another stop, someone else kicked them out of that seat. Not their fault, how are they to know it’s reserved.
The company should put out actual information to inform people seats are reserved.
Additionally, the driver was pretty rude - poor attitude and not even pretending to not hate his job.
Jonathan Roberts on 02/07/2026 travelled from
Newport (Wales) - Londonand does not recommends FlixBus 👎
Abe, 23/06/2026
Cancelled my bus and rebooked 30 minutes later. *Everything* happened automatically, and a new ticket showed in the app. The 2D barcode was not recognised by the driver, but he let me on and it must ...
Cancelled my bus and rebooked 30 minutes later. *Everything* happened automatically, and a new ticket showed in the app. The 2D barcode was not recognised by the driver, but he let me on and it must have been correct, because no one claimed my seat, in a full bus. I did notice that there was some discussion between one or two other travellers, seemingly with overbooked seats, but I'm not sure, because there seem to have been one or two spare seats and the trouble was resolved. We set off and arrived on time. Above all, the bus aircon worked, bc it was a very hot day!
Abe on 23/06/2026 travelled from
Bristol - Londonand recommends FlixBus 👍
My friend and I are stranded at Tibshelf North as I type, having been left by the bus driver.
After numerous calls to customer service spanning almost 2 hours and being told to call back 4 times to ...
My friend and I are stranded at Tibshelf North as I type, having been left by the bus driver.
After numerous calls to customer service spanning almost 2 hours and being told to call back 4 times to obtain a response from the despatch department, we were told to wait for the next bus going to our original destination to collect us where we had been left at 1.00am, another 5 hours later! We are two women alone at a service station on the motorway in the middle of nowhere! The only alternative offered was for us to use our own means to make our way home! We have luggage on the coach which contains house and car keys and urgent medication. Despite this we were advised that our luggage would be taken to Halifax (!) as per your policy. However we couldn't just call to collect them because we had to await an email from your offices first which we were advised could take up to 14 days!
I have never had an experience like this when travelling and the fact your representatives had to advise two women to wait alone at a service station in the middle of nowhere and offer no alternative means of transport is incredulous to me and incredibly bad customer service.
Your driver left us at a service station which was an unscheduled stop! He said we would be there for only a short while and gave us 5 mins to use the facilities, which we did. He clearly didn't check everyone was back on the bus before he swiftly left! I am informed by your representatives that an unscheduled stop should only take 1 min and no passengers should leave the bus. If that is the case, that is something which should be taken up with your driver.
Despite the smooth journey to my destination the day before, after this horrendous experience I doubt I will use your service again and will certainly not be recommending Flix Bus to anyone I know. In hindsight, had we read the reviews I have been reading whilst waiting here stranded, we may not have booked with yourselves in the first place!
Amanda Charles on 20/06/2026 travelled from
London - Huddersfieldand does not recommends FlixBus 👎
ceri fry, 19/06/2026
Driver was very friendly and safety aware.
The only issue I had was seating. I paid for a seat 10A and was told to sit anywhere from the 5th seating section as bus was full?
ceri fry on 18/06/2026 travelled from
Bristol - Bridgendand recommends FlixBus 👍
Tinku Varghese , 17/06/2026
Pathetic and completely unreliable service. This is the second time FlixBus has cancelled my journey just an hour before departure. It makes it impossible to plan anything, especially when travelling ...
Pathetic and completely unreliable service. This is the second time FlixBus has cancelled my journey just an hour before departure. It makes it impossible to plan anything, especially when travelling with family and elderly parents. Last-minute cancellations cause huge inconvenience, stress, and extra expense finding alternative transport. A transport company should be dependable, but unfortunately FlixBus has been the opposite in my experience. I would not trust them again for important trips.
Tinku Varghese on 17/06/2026 travelled from
Nottingham - Londonand does not recommends FlixBus 👎
Tom Algie, 05/06/2026
I had to buy two tickets because the first bus at 13.45 left 15 minutes early. The second bus at 15.00 left 15 minutes late so I missed a train connection that I had allowed plenty of time for. One o ...
I had to buy two tickets because the first bus at 13.45 left 15 minutes early. The second bus at 15.00 left 15 minutes late so I missed a train connection that I had allowed plenty of time for. One of the worst bus experiences of my life. Cannot recommend.
Tom Algie on 05/06/2026 travelled from
Middlesbrough - Leedsand does not recommends FlixBus 👎
John Blowes, 21/05/2026
The journey was excellent due to the friendliness of the driver.
He ensured every passenger was safe and comfortable.
The bus was also maintained at very high standard.
Please note:
The purpose of the following reviews is to share your experience with FlixBus so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact FlixBus directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
