Reviews and Ratings for Promet Makarska

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Promet Makarska
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4 customer reviews for Promet Makarska

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(3 Ratings)
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Karira, 19/07/2024
I had an extremely frustrating and disappointing experience with this airport transfer service. What should have been a smooth journey to the airport turned into a stressful ordeal due to unclear poli ... I had an extremely frustrating and disappointing experience with this airport transfer service. What should have been a smooth journey to the airport turned into a stressful ordeal due to unclear policies and unprofessional staff behavior. Unclear Luggage Fee Policy The main issue arose from the company's ambiguous luggage fee policy. While the ticket mentioned that "there may be a charge" for luggage, it failed to specify the exact amount or that it needed to be paid in cash. This lack of clear communication led to a significant problem when I arrived at the station. Driver Refusal and Rudeness Upon arrival, I was shocked when drivers refused to take me because I couldn't pay a 2 euro luggage fee in cash. As a traveler relying on digital payment methods like Google Wallet, I didn't have cash on hand. The drivers' response was not only unhelpful but also incredibly rude. They laughed at my predicament and argued that I would be left behind, which is unacceptable customer service. The insistence on cash-only payment for the luggage fee is outdated and inconvenient, especially for international travelers who may not carry local currency. In today's digital age, not offering alternative payment methods is a significant oversight. Suggestion for Improvement If luggage fees are consistently charged, especially for airport-bound passengers who are likely to have luggage, it would be more transparent and customer-friendly to include this fee in the ticket price. At the very least, the exact fee and payment method should be clearly stated on the ticket to avoid such situations. In the end, I had to resort to asking a stranger at the station for money to pay the fee, which was embarrassing and should never have been necessary. This experience was highly unprofessional and customer-unfriendly. I would strongly advise the company to review their policies, improve communication, and train their staff in proper customer service.

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