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OUIBUS coach connections, bus stops and customer reviews

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OUIBUS
In September 2015, the French coach company iDBUS changed its name to OUIBUS. The provider of low-cost intercity bus services is owned by the French national rail company SNCF and operates domestic as well as international bus connections with destinations in numerous European countries. The French OUIBUS network covers larger cities such as Paris, Toulouse and Lyon and smaller cities including Bordeaux, Strasbourg and Tours. Although the name has changed, passengers still benefit from the iDBUS on-board features: The modern and disabled-friendly vehicles are equipped with free WiFi and electric sockets amongst other amenities. The coaches of OUIBUS connect 140 cities in numerous European countries, including France, Germany, Spain and Italy. All in all, the coach company’s network amounts to 1449 bus connections.

Insider Tips: On boarding the coach you do not need to present your ticket – a valid ID is sufficient. Children under the age of 2 only pay half the price when travelling with their parents. OUIBUS offers special discounts for larger groups on bus journeys to the most important cities in France and other European countries. Furthermore, the coach company makes available special offers and deals on selected bus trips throughout the year.

Information on OUIBUS on-board features and services

free:
  • WiFi on Board
  • Electric Sockets
  • Extra legroom
  • Compartments for hand-luggage
  • Luggage transportation
  • Specific seat selection

18 customer reviews for OUIBUS

Rating in the United Kingdom
2.3
 3
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 15
5 Stars
4 Stars
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1 Star


Latest customer review in the UK


, 19/10/2017   
I would rather rate Ouibus zero if there is the option. They cancel the ... I would rather rate Ouibus zero if there is the option. They cancel the bus or the bus has never shown up without informing customers. They also change the schedule that is totally different showing on the ticket. I was waiting desperately in the coach station for hours, lost my money for buying tickets and also booking expensive flight tickets at last minute to cover my plan. I have emailed them for the refund and they lied and blamed me that the bus has came. I would recommend nobody should use OUIBUS again. I wonder why this cheating company is still in operation after stealing money from many customers. Please tell your friends and family repel this company.




Customer reviews for OUIBUS in the UK

, 19/10/2017   
I would rather rate Ouibus zero if there is the option. They cancel the bus or the bus has never shown up without informing customers. They also change the schedule that is totally different showing o ... I would rather rate Ouibus zero if there is the option. They cancel the bus or the bus has never shown up without informing customers. They also change the schedule that is totally different showing on the ticket. I was waiting desperately in the coach station for hours, lost my money for buying tickets and also booking expensive flight tickets at last minute to cover my plan. I have emailed them for the refund and they lied and blamed me that the bus has came. I would recommend nobody should use OUIBUS again. I wonder why this cheating company is still in operation after stealing money from many customers. Please tell your friends and family repel this company.


, 07/10/2017                   
I have used Ouibus a few times, 1st from London to Paris overnight, loved the way you can choose your seats when booking makes all the difference than fighting to get a seat together on other operator ... I have used Ouibus a few times, 1st from London to Paris overnight, loved the way you can choose your seats when booking makes all the difference than fighting to get a seat together on other operators. Bus was modern and clean and the driver was lovely although didn't speak much English did stand with him and other passengers during the channel crossing. Arrived on time in Paris with is a good location near Gare Lyon. Few days later took another Ouibus service from Paris to Barcelona, we wee emailed in the early morning that our afternoon departure would be delayed but an hour....a nice touch! Again this overnight journey was comfortable using a modern coach and made a few scheduled stops en-route where passengers could disembark and stretch their legs/have a smoke. More recently took a short journey from Nice to Marseille, again very professional service from the driver on boarding, seats allocated on boarding probably due to this being a short domestic route but all was efficient and arrived on time. DefiBatley rate these guys a top mark above other competitors who I have travelled with....they also seem to have a lot of special offers so worthwhile joining their mailing list.


, 19/09/2017   
I used Ouibus from London to Paris on the 14 September 2017 and that journey and service was fine. But the return journey Paris back to London on the 17 September went from bad to worst. I took the bu ... I used Ouibus from London to Paris on the 14 September 2017 and that journey and service was fine. But the return journey Paris back to London on the 17 September went from bad to worst. I took the bus from Paris at 2 pm and it stopped at Lille at around 4:30 pm. The driver swapped and the new driver as usual had to do his normal check before proceeding. He noticed that the engine coolant was low and that it would be a risk to drive all the way to London. (Obviously, the first driver had not done his job properly). So he rang the company who promised to send someone to top-up the coolant. We waited from 4:30 pm until 7:45 pm for the breakdown service to arrive. By the time we left Lille we were already going to miss our 8:30 pm shuttle. So the driver has been calling to company to move us to the next shuttle. Apparently, all the shuttle were full and could not accommodate us. The solution from the company was to fit us in the 7:50 am shuttle the following day. We had about 52 passengers in the bus. Many of us had to make other connections in London. We also had children and most of us had to go to work the following day like myself. After the driver announced to us that we would have to wait until tomorrow morning for the shuttle, there was a big row among the passengers and swearing towards the driver. The driver then contacted the company again and expressed the restlessness of the passengers. They called us again shortly to tell us that they managed to put us in the ferry leaving at 11:35 pm. Finally, we made back to London at about 2:30 am. And at this time there is no train and metro running. Two Cambridge students had to sleep outside and I don't know how the other people managed.

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