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OUIBUS coach connections, bus stops and customer reviews

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OUIBUS
In September 2015, French coach company iDBUS changed its name to OUIBUS. Owned by the French national rail company SNCF, OUIBUS offers affordable intercity bus services throughout France as well as internationally in several European countries. The company’s French network includes major cities, like Paris, Toulouse and Lyon as well as smaller cities, such as Bordeaux, Strasbourg and Tours. From London, the company offers direct connections to French cities. Even though the company changed its name, passengers can still enjoy the iDBUS on-board features, including the modern and disabled-friendly vehicles, which come with free Wi-Fi, electric sockets and other amenities. OUIBUS coaches connect 404 cities in several European countries, including France, Germany, Spain and Italy. All together, the coach company’s network amounts to 22789 bus connections.

Insider Tips: Upon boarding the coach, instead of presenting your ticket, you can show a valid ID. Children under the age of two can ride for half the price when travelling with their parents. OUIBUS offers special discounts for larger groups on bus journeys to major cities in France and other European countries. Furthermore, the coach company has special offers and deals on selected bus trips throughout the year.

Information on OUIBUS on-board features and services

free:
  • WiFi on Board
  • Electric Sockets
  • Extra legroom
  • Compartments for hand-luggage
  • Luggage transportation
  • Specific seat selection

57 customer reviews for OUIBUS

Rating in the United Kingdom
1.3
 18
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 39
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Latest customer review in the UK


, 30/12/2018   
Everything in description is a lie. No wifi, no power, late 1h at night ... Everything in description is a lie. No wifi, no power, late 1h at night where the station was closed and it was -1C outside. No information about delay, stuff rude and completely unprofessional. I had return ticket to Paris and I will never travel with them again.


Popular Ouibus Routes

Ouibus connects the largest and most frequented cities in France and surrounding countries, such as Lille or Strasbourg. These connections are popular with travelers interested in short breaks, weekend getaways, shopping trips and vacations with family and friends.

Transfer lines to and from airports are also offered by Ouibus and are often in high demand by customers; by traveling by bus to the airport, you save the costs of parking or high taxi fares so that you can spend more money on your trip. In addition to the national airports served by OUIBUS, such as Paris-Charles-de-Gaulle and Lyon-Saint- Exupéry, the carrier also serves international airports, such as Geneva Airport.


Contact OUIBUS

For any questions or feedback, travelers can complete the contact form on the bus operator's website. The OUIBUS customer service can be contacted from the UK at 0844 369 0 379




1/2

Customer reviews for OUIBUS in the UK

, 30/12/2018   
Everything in description is a lie. No wifi, no power, late 1h at night where the station was closed and it was -1C outside. No information about delay, stuff rude and completely unprofessional. I had ... Everything in description is a lie. No wifi, no power, late 1h at night where the station was closed and it was -1C outside. No information about delay, stuff rude and completely unprofessional. I had return ticket to Paris and I will never travel with them again.


, 23/12/2018   
Avoid.


, 02/11/2018   
We have had a very bad experience with Ouibus. When waiting for the bus on London Victoria to go to Paris it was delayed almost 2 hours. There was no information whatsoever. No updates on the screens ... We have had a very bad experience with Ouibus. When waiting for the bus on London Victoria to go to Paris it was delayed almost 2 hours. There was no information whatsoever. No updates on the screens or anything else. It was late at night and the customer service was not available, not by phone and not on the station. In addition to this the EMERGENCY number was not available either, we waited in line for more than 20 minutes and they didn't pick up the phone. This is clearly a very unprofessional situation but also potentially dangerous. I would never recommend Ouibus to anyone in any situation.


, 27/10/2018   
I had the bad experience of having to modify my tickets. I called the customers services 3 times which worthed me more than 70 euros. They kept sending me to call TGV Max pretending it was the number ... I had the bad experience of having to modify my tickets. I called the customers services 3 times which worthed me more than 70 euros. They kept sending me to call TGV Max pretending it was the number to call to solve my issue. I always had the reply from TGV Max that they do not deal with Ouibus at all and could not refer me anywhere. I finally had to give up as ut was obvious that Ouibus Customers Services is just a scam stealing people's money. I am now boycotting this company and definitely won't recommend it to anyone.


, 15/10/2018   
The worse company on earth. Had 6h delays with shocking conditions ( no toilet, no wifi, no plugs) arrived at 4.30am instead of 9.30pm in London... Logged my complain the 18th July, had no answer so ... The worse company on earth. Had 6h delays with shocking conditions ( no toilet, no wifi, no plugs) arrived at 4.30am instead of 9.30pm in London... Logged my complain the 18th July, had no answer so threaten them to send my lawyers. Their answer was " please send them" and that's all I got from them. No respect, no service if a "- star" could exist, Oui bus should be the first one to be rated with it.


, 18/09/2018       
There is actually no wifi on bus or is not reliable


, 01/09/2018   
Would not recommend to anyone. Staff have no idea what's going on at the gate. Three buses were scheduled to leave from the same gate at the same time, but only one bus number was displayed on the ... Would not recommend to anyone. Staff have no idea what's going on at the gate. Three buses were scheduled to leave from the same gate at the same time, but only one bus number was displayed on the screen. No communication from staff on what buses were arriving when, or that there were delays. Even the bus drivers were complaining about Ouibus incompetence! Paperwork given to them wasn't accurate and made boarding take twice as long. Because of the mess up of bus numbers and paperwork, we missed the ferry at Dover and ended up running 2 and half hours behind schedule. Disgraceful.


, 22/08/2018   
By far, the WORST experience I ever had with a bus company. The actual bus is ok, internet not working of course, but you pretty much get the same bus with every company out there. The problem with th ... By far, the WORST experience I ever had with a bus company. The actual bus is ok, internet not working of course, but you pretty much get the same bus with every company out there. The problem with them is the non-existent customer service. I forgot my jacket on the bus in July 2018, in an empty bus and realised it literally 5 minutes after I got off the bus. So the jacket was still there if only they could offer what other company's do; a phone number to call! Of course, there is no phone number and there is no email. Only a form you can complete online, a form that none will read and only give you the impression that "we are working on it". I complete it, I completed another one a week later and of course, none ever replied! I even twitted them but I again they said "complete the form". I completed a complaints form, that is only out there to make you feel better because, guess what, none ever gets back to you! This company is a joke, more expensive than others and definitely a very bad experience. Do not book with them!


, 19/07/2018   
A complete joke. My journey was delayed for 6h40 min where I had to wait on a car park floor by the sun with no conditions and made me pay to go toilet! And when they got a bus didn’t have sockets, to ... A complete joke. My journey was delayed for 6h40 min where I had to wait on a car park floor by the sun with no conditions and made me pay to go toilet! And when they got a bus didn’t have sockets, toilets, WiFi, nothing. You will have 40 complaints waiting for you.


, 20/05/2018   
BEWARE! Where do I start.. The driver we just got on board with was abusive and horrible to the passengers. He was very rude and started screaming at his passenger who was waiting for his wife to make ... BEWARE! Where do I start.. The driver we just got on board with was abusive and horrible to the passengers. He was very rude and started screaming at his passenger who was waiting for his wife to make it to the bus. He wanted to depart 3 mins before departure and refused to wait for the passenger’s wife. Yelling and screaming “I don’t need to wait for your wife, why should I?” Horrible, disrespectful and appalling. Terrible company, especially seeing on their website “Our Ouibus captains will take good care of you from the moment you board to the moment you arrive at your destination.. Enjoy their attentiveness. Our captains are 'people people' who love to make you feel welcome.” No smiles, no friendly civil way of speaking with customers, absolutely disgusting. On our journey the Toilet was also not working. Driver yelled out to the passengers to not use the toilet unless “it’s an absolute emergency, as there is no flush”. Wifi breaking out. Seriously disgraceful. The driver also lied to another customer saying they’re not allowed to eat, and made them throw out their pizza which they had just bought- yet there were food trays at the back of seats with cup holders????? Another sad incident early on involved a frail old lady who was struggling to pack her luggage away in the boot- she was not even offered a helping hand by the bus driver (he was literally just standing there cms away from her watching her almost collapse). He did not even care to even open a new trunk with adequate space as the one that was open was already almost full. Another passenger ended up helping out the poor lady. Horrendous bus driver, and bus service from hell. It’s just unacceptable, don’t travel with this company unless you want to be insulted, disrespected, and want to risk rupturing your bladder, avoid this company like a plague.

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