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OUIBUS coach connections, bus stops and customer reviews

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OUIBUS
In September 2015, French coach company iDBUS changed its name to OUIBUS. Owned by the French national rail company SNCF, OUIBUS offers affordable intercity bus services throughout France as well as internationally in several European countries. The company’s French network includes major cities, like Paris, Toulouse and Lyon as well as smaller cities, such as Bordeaux, Strasbourg and Tours. From London, the company offers direct connections to French cities. Even though the company changed its name, passengers can still enjoy the iDBUS on-board features, including the modern and disabled-friendly vehicles, which come with free Wi-Fi, electric sockets and other amenities. OUIBUS coaches connect 420 cities in several European countries, including France, Germany, Spain and Italy. All together, the coach company’s network amounts to 23436 bus connections.

Insider Tips: Upon boarding the coach, instead of presenting your ticket, you can show a valid ID. Children under the age of two can ride for half the price when travelling with their parents. OUIBUS offers special discounts for larger groups on bus journeys to major cities in France and other European countries. Furthermore, the coach company has special offers and deals on selected bus trips throughout the year.

Information on OUIBUS on-board features and services

free:
  • WiFi on Board
  • Electric Sockets
  • Extra legroom
  • Compartments for hand-luggage
  • Luggage transportation
  • Specific seat selection

78 customer reviews for OUIBUS

Rating in the United Kingdom
1.2
 21
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Rating international
 57
5 Stars
4 Stars
3 Stars
2 Stars
1 Star


Latest customer review in the UK


, 15/05/2019   
I was meant to be on a trip from London Victoria to Amsterdam, for unexp ... I was meant to be on a trip from London Victoria to Amsterdam, for unexplained reasons the company had booked 2 coaches onto one and therefore the coach was to overcrowded with around 28 people without a seat, the driver with '32 years experience' cancelled the trip. Firstly, i dont how the driver didnt notice the amount of people queing I mean I bloody noticed it and this was meant to be my first ever trip, it looked like people queing for a plane. 2ndly, the company has no representatives at the stations they operate. 3rdly I understand that mistakes happen but for the Ouibus or whatevr they called not to atleast phone or email their stranded customers to apologise shows how unorganised and unprofessional they are as a company, even with their lies about Wi-Fi points and chargers lol honeslty laughable


Popular Ouibus Routes

Ouibus connects the largest and most frequented cities in France and surrounding countries, such as Lille or Strasbourg. These connections are popular with travelers interested in short breaks, weekend getaways, shopping trips and vacations with family and friends.

Transfer lines to and from airports are also offered by Ouibus and are often in high demand by customers; by traveling by bus to the airport, you save the costs of parking or high taxi fares so that you can spend more money on your trip. In addition to the national airports served by OUIBUS, such as Paris-Charles-de-Gaulle and Lyon-Saint- Exupéry, the carrier also serves international airports, such as Geneva Airport.


Contact OUIBUS

For any questions or feedback, travelers can complete the contact form on the bus operator's website. The OUIBUS customer service can be contacted from the UK at 0844 369 0 379




1/3

Customer reviews for OUIBUS in the UK

, 15/05/2019   
I was meant to be on a trip from London Victoria to Amsterdam, for unexplained reasons the company had booked 2 coaches onto one and therefore the coach was to overcrowded with around 28 people withou ... I was meant to be on a trip from London Victoria to Amsterdam, for unexplained reasons the company had booked 2 coaches onto one and therefore the coach was to overcrowded with around 28 people without a seat, the driver with '32 years experience' cancelled the trip. Firstly, i dont how the driver didnt notice the amount of people queing I mean I bloody noticed it and this was meant to be my first ever trip, it looked like people queing for a plane. 2ndly, the company has no representatives at the stations they operate. 3rdly I understand that mistakes happen but for the Ouibus or whatevr they called not to atleast phone or email their stranded customers to apologise shows how unorganised and unprofessional they are as a company, even with their lies about Wi-Fi points and chargers lol honeslty laughable


, 07/05/2019   
Ouibus # 6605 – London to Amsterdam (04-05-2019 08:30 departure): Everything in description is a lie. No wifi, no charging points, no functional toilets. There is no wifi on bus. Ouibus # 6612 – A ... Ouibus # 6605 – London to Amsterdam (04-05-2019 08:30 departure): Everything in description is a lie. No wifi, no charging points, no functional toilets. There is no wifi on bus. Ouibus # 6612 – Amsterdam to London (06-05-2019 21:00 departure): Late 2.5h at night where it was freezing outside. No information about delay, staff rude and completely unprofessional. I will never travel with Ouibus again, and make sure everyone around me avoids it too. had a very bad experience. There was no information whatsoever. The only email sent was a mention of an about 80 min delay, which again wasn’t true and the “about” was ambiguous which made us get to the stop on the defined departure time to avoid the risk of missing the bus. It was late at night and the customer service was not available, not by phone and not on the stop. This is clearly a very unprofessional situation but also potentially dangerous. I would never recommend Ouibus to anyone in any situation. I am now boycotting this company and won’t recommend it to anyone. The worst company on earth. Had 2.5h delays with shocking conditions (rude unapologetic driver, no wifi, driver unaware of route, playing radio, speaking loudly in an overnight journey) arrived at 10.30am instead of 07:45am in London.... No respect, no service; if a "- star" could exist, Ouibus should be the first one to be rated with it. Would not recommend to anyone. Because of the mess up of paperwork and incompetency by drivers in keeping track of number of passengers, we missed the ferry at Dover (on asking, we were told at the start of the journey that we would be boarding the 5:40 ferry but ended up on the 06:40 one) and ended up running even more behind schedule than we already were. Disgraceful. By far, the WORST experience I ever had with a bus company. This company is a joke, and definitely a very bad experience. Because of the delays, we missed our connecting bus; ended up paying a huge amount instead for a taxi!


, 25/04/2019   
My ouibus did not appear at all and I was there at the stop an hour beforehand. I had asked via their Facebook page twice for information 3 days in advance and no one replied. I had to take a taxi to ... My ouibus did not appear at all and I was there at the stop an hour beforehand. I had asked via their Facebook page twice for information 3 days in advance and no one replied. I had to take a taxi to the next railway station to catch a train instead of the bus I had paid for. The pick up was in Nice Gare Routiere where there was no staff to help as the office was closed. It seems if you pay cheap you get rubbish. So I had to pay in total 65 Euros instead of 12 I had paid for the bus.


, 30/12/2018   
Everything in description is a lie. No wifi, no power, late 1h at night where the station was closed and it was -1C outside. No information about delay, stuff rude and completely unprofessional. I had ... Everything in description is a lie. No wifi, no power, late 1h at night where the station was closed and it was -1C outside. No information about delay, stuff rude and completely unprofessional. I had return ticket to Paris and I will never travel with them again.


, 23/12/2018   
Avoid.


, 02/11/2018   
We have had a very bad experience with Ouibus. When waiting for the bus on London Victoria to go to Paris it was delayed almost 2 hours. There was no information whatsoever. No updates on the screens ... We have had a very bad experience with Ouibus. When waiting for the bus on London Victoria to go to Paris it was delayed almost 2 hours. There was no information whatsoever. No updates on the screens or anything else. It was late at night and the customer service was not available, not by phone and not on the station. In addition to this the EMERGENCY number was not available either, we waited in line for more than 20 minutes and they didn't pick up the phone. This is clearly a very unprofessional situation but also potentially dangerous. I would never recommend Ouibus to anyone in any situation.


, 27/10/2018   
I had the bad experience of having to modify my tickets. I called the customers services 3 times which worthed me more than 70 euros. They kept sending me to call TGV Max pretending it was the number ... I had the bad experience of having to modify my tickets. I called the customers services 3 times which worthed me more than 70 euros. They kept sending me to call TGV Max pretending it was the number to call to solve my issue. I always had the reply from TGV Max that they do not deal with Ouibus at all and could not refer me anywhere. I finally had to give up as ut was obvious that Ouibus Customers Services is just a scam stealing people's money. I am now boycotting this company and definitely won't recommend it to anyone.


, 15/10/2018   
The worse company on earth. Had 6h delays with shocking conditions ( no toilet, no wifi, no plugs) arrived at 4.30am instead of 9.30pm in London... Logged my complain the 18th July, had no answer so ... The worse company on earth. Had 6h delays with shocking conditions ( no toilet, no wifi, no plugs) arrived at 4.30am instead of 9.30pm in London... Logged my complain the 18th July, had no answer so threaten them to send my lawyers. Their answer was " please send them" and that's all I got from them. No respect, no service if a "- star" could exist, Oui bus should be the first one to be rated with it.


, 18/09/2018       
There is actually no wifi on bus or is not reliable


, 01/09/2018   
Would not recommend to anyone. Staff have no idea what's going on at the gate. Three buses were scheduled to leave from the same gate at the same time, but only one bus number was displayed on the ... Would not recommend to anyone. Staff have no idea what's going on at the gate. Three buses were scheduled to leave from the same gate at the same time, but only one bus number was displayed on the screen. No communication from staff on what buses were arriving when, or that there were delays. Even the bus drivers were complaining about Ouibus incompetence! Paperwork given to them wasn't accurate and made boarding take twice as long. Because of the mess up of bus numbers and paperwork, we missed the ferry at Dover and ended up running 2 and half hours behind schedule. Disgraceful.

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1/3

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