Reviews and Ratings for National Express

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92 customer reviews for National Express

Domestic Ratings
75
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
International Ratings
17
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Bree, 28/02/2024

Luggage handler was impatient, rude, wouldn't let me put down the handle on my case, then broke it doing it himself. With mobility issues dealing with a broken case once disembarking I was in agony, t ... Luggage handler was impatient, rude, wouldn't let me put down the handle on my case, then broke it doing it himself. With mobility issues dealing with a broken case once disembarking I was in agony, trip ruined. They didn't care when I complained said they reviewed cctv implying I lied. Using this company all round now just feels unsafe. Staff arn't held accountable, anything could happen! Lost a long time customer.


Ilaria, 04/01/2024

On 09/12/2023 the driver of the the 025 coach from London Victoria to Brighton refused me entry to the coach, as my ticket was, according to him, not valid. In fact, it was perfectly valid which has s ... On 09/12/2023 the driver of the the 025 coach from London Victoria to Brighton refused me entry to the coach, as my ticket was, according to him, not valid. In fact, it was perfectly valid which has since been confirmed by the coach company. But he refused to even discuss what his issue was, even though I presented him with both a printed and digital copy. I haven't encountered anyone as rude and dismissive as him in a public facing role. I am a female and it was late at night and I felt extremely vulnerable. As a result I had to spend £100 getting a taxi to my destination, which I really can't afford. It was really upsetting incident.


Dimple Kardass, 11/08/2023

Hi Team, I am a very frequent traveller with national express. I really had a very very bad experience with national express drivers. I had a bus at 6:15 at Golders Green to Newcastle. I came to ... Hi Team, I am a very frequent traveller with national express. I really had a very very bad experience with national express drivers. I had a bus at 6:15 at Golders Green to Newcastle. I came to bus stop at 6:00pm and I was waiting for bus and the bus is just beside me and they stopped the bus for a almost 10 minutes I knocked the bus the drivers were in bus they least bothered to respond I asked them I need to get in I have a ticket to Newcastle I told them but they didn’t ever bothered and they left with out picking me in bus. I am a very frequent traveller with national express I never ever had this bad experience before with drivers They are such a bad behaviour persons I have ever met in my life. That rudeness is not at all acceptable to customers I would love if national express team takes action on them Date 11/08/2023 at 6:15 pm at Golders Green to Newcastle bus drivers.


Christopher Lobina, 06/10/2022

Terrible customer service, I booked a ticket to learn after paying there was a weight restriction on luggage and also you had to pay extra fees for an additional piece of luggage. It’s taken a week to ... Terrible customer service, I booked a ticket to learn after paying there was a weight restriction on luggage and also you had to pay extra fees for an additional piece of luggage. It’s taken a week to get a response as I requested to cancel my ticket immediately, I’m informed I’m not able to receive a refund. I’m now having to raise a complaint and possibly take further action which is a complete waste of my time for a £33 ticket.


Roshanne Richards, 07/08/2022

I would like to know about how to get to Wareham by coach please

CheckMyBus-Team, 11/08/2022
Hi Roshanne, from where do you need to go to Wareham? You can also check all the possible offers on our homepage: www.checkmybus.co.uk. Best regards, CheckMyBus Customer Service Team


Dr Ross Le Bas, 27/06/2022

Huge quos, left 25 late. Why do few buses?Monoplies do not work

CheckMyBus-Team, 28/06/2022
Good morning Dr Ross Le Bas, Thank you for your message and we are very sorry to hear about your experience. Please note that CheckMyBus is an intercity bus price comparison portal and does not opera ... Good morning Dr Ross Le Bas, Thank you for your message and we are very sorry to hear about your experience. Please note that CheckMyBus is an intercity bus price comparison portal and does not operate the buses. In this regard, we also recommend you to contact them directly and make the bus company aware of this situation during your trip in order to improve the quality of service for future trips. Best regards, CheckMyBus Customer Service Team


Gavin Richards, 21/06/2022

I've left my wallet on your national express coach from Exeter to Plymouth we got into Plymouth at 22 20 a black Ben sherman

CheckMyBus-Team, 22/06/2022
Hi Gavin, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. Therefore, you need to contact National Expre ... Hi Gavin, Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. Therefore, you need to contact National Express directly on the phones: 0871 781 8181 · 0371 781 8181. Further support you will find at https://www.nationalexpress.com/en/help/contact They will do their best to find it for you. We hope you find you wallet as soon as possible. Best regards, Your CheckMyBus Support Team


Cristian Spiridon, 22/10/2021


Glynis Lewin, 13/09/2021

Please can you let me know if the coaches are running this Thursday 16th September From Southampton to Ringwood? (Cannot get through on the phone!) Many thanks glynis

CheckMyBus-Team, 13/09/2021
Dear Glynis, Thank you for your message. There are 16 bus connections operating on 16 September from Southampton Coach Station to Ringwood. You can find all available bus connections by entering your ... Dear Glynis, Thank you for your message. There are 16 bus connections operating on 16 September from Southampton Coach Station to Ringwood. You can find all available bus connections by entering your desired route and travel date in the CheckMyBus search engine, then click "Find Now" to compare all bus deals. If you have any further questions, please feel free to get in touch with us again. Best regards, Your CheckMyBus Support Team


Mark, 06/08/2021

Always late. This is the second time I’ve been waiting more than 30 mins for the coach. So annoying!!!

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